Effective Date: 01-03-2024
Introduction
At 98Mailbox India (“98Mailbox.in,” “we,” “us,” or “our”), we strive to provide the best email services and customer experience. This Return and Refund Policy outlines our commitment to customer satisfaction and the terms under which returns and refunds can be processed.
Subscription Services
Cancellation and Refunds
- Monthly Subscriptions:
- You may cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
- Refunds are not provided for monthly subscriptions.
- Annual Subscriptions:
- You may cancel your annual subscription at any time. If you cancel within the first 14 days of your subscription, you are eligible for a full refund.
- After the first 14 days, refunds will be provided on a pro-rata basis for the remaining months for annual subscriptions.
- Example: If you have used the product for 15 days and cancel the subscription. Your refund will be calculated for the remaining 11 Months.
How to Request a Refund
To request a refund, please get in touch with our customer support team at support@98mailbox.in with the following details:
- Your name
- Your email address associated with the account
- Your subscription plan (monthly or annual)
- The reason for your refund request
We will review your request and respond within 5-7 business days.
Email Credits and Add-Ons
Email Credits
- Purchase of Email Credits: All purchases of email credits are final and non-refundable.
- Usage of Email Credits: If you experience issues with the usage of email credits, please contact our support team for assistance.
Add-Ons and Additional Services
- Purchase of Add-Ons: All purchases of add-ons and additional services are final and non-refundable.
- Issues with Add-Ons: If you experience issues with any add-ons or additional services, please contact our support team for assistance.
General Conditions
- Service Disruption: If you experience a significant disruption in our services that is within our control and not due to any user-related issues, you may be eligible for a partial or full refund. Please contact our support team to evaluate your situation.
- Fraudulent Activity: Refunds will not be provided for accounts found to be engaging in fraudulent activities or violating our terms of service. Your account may terminated.
- Change in Service: If we significantly change the nature of our services or discontinue a service you have paid for, you may be eligible for a refund on a pro-rata basis for the remaining period of your subscription.
Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us at:
98Mailbox India
Email: support@98mailbox.in
By using our services, you acknowledge that you have read and understood this Refund and Returns Policy.